Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Hafod Housing Association

Ms Z complained that Hafod Housing Association had failed to carry out the repairs needed in her property and had not responded to her complaint.

The Ombudsman decided that there had been a delay by the Association to carry out the work required. This caused delays and frustration for Ms Z. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Association’s agreement to apologise to Ms Z and provide her with a complaint response which includes a schedule of works within 4 weeks.