Mr L complained that the Council had failed to resolve the issue of damp and mould in his property and keep him updated with any progress.
The Ombudsman decided that there had been a delay by the Council to rectify the issue and this had caused inconvenience and frustration for Mr L.
As an alternative to an investigation, the Ombudsman sought and gained the Council’s agreement to provide Mr L with an apology for the delay, provide a £50 time and trouble payment, and to complete all necessary works within 6 weeks.