Mr C complained that he had faced persistent problems with Powys County Council’s assisted recycling waste collections, which had caused him stress and inconvenience.
The Ombudsman decided that although the Council were taking reasonable steps to ensure collections were carried out as intended, and that new technology it planned to introduce was likely to improve the service further, Mr C had lost confidence in the Council’s service. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to proactively contact Mr C on the next recycling collection day, the collection day in 6 weeks’ time, and the collection day following the introduction of the in-cab technology system, to check that the collection had gone as planned and address any concerns.