Mr C complained that Denbighshire County Council failed to issue a response to his complaint, which he made in September 2025, regarding refuse collection. The Ombudsman found that the Council failed to issue a complaint response. She said this caused frustration and uncertainty to Mr C. She decided to settle the complaint without an investigation. The Ombudsman sought and gained the Council’s agreement to apologise and provide an explanation to Mr C for the delay, as well as issue the complaint response within 4 weeks.
