Mr K complained that Cyngor Gwynedd failed to formally investigate multiple complaints he has raised concerning failed waste collections.
The Ombudsman found that the Council failed to appropriately deal with the complaints raised by Mr K. This caused additional frustration and uncertainty for Mr K. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to log a formal complaint at Stage 2, to write to Mr K within 1 week, to apologise and to issue its complaint response within 4 weeks. It also agreed to offer a £150 financial redress payment.