Mr B complained that Cardiff Council had failed to answer his questions in its complaints response.
The Ombudsman found that the Council had failed to address Mr B’s questions in its response which caused him frustration and inconvenience. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mr B for not addressing the questions and to provide a response that addresses all the questions within 4 weeks.