Mr A complained that he had not received a Stage 2 complaint response
from Powys County Council, within the defined timescales.
The Ombudsman found that a Stage 2 response had not been issued to
Mr A within the timescales. The Ombudsman said this left Mr A with
unanswered questions regarding his complaint to the Council. The
Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to within 4
weeks, issue the Stage 2 complaint response, including an explanation
of and apology for the delay.