Planning and Building Control
Carmarthenshire County Council
Mr S complained that further to an early resolution agreement between the Council and Ombudsman in June 2021, he had not yet received a full response from the Council, and it had failed to keep him updated.
The Ombudsman was concerned that Ms S had yet to receive a full response to his concerns, and that the Council had failed to comply with the previous early resolution. The Ombudsman therefore contacted the Council and agreed on the following. The Council agreed that it would write to Mr S and apologise for the delays experienced. As the report had now been concluded, the Council also agreed that it would issue Mr S with a full copy of the report within20 working days. The Ombudsman accepted this as a resolution to Mr S’ complaint.