Report Date


Case Against

Cardiff Council


Planning and Building Control

Case Reference Number



Early resolution

Mr X complained that the Council had failed to provide him with a response to his complaint which he submitted on 13 June 2022.

In considering the complaint the Ombudsman was concerned about the delays and that Mr X had been inconvenienced by the Council’s failure to provide a response. As an alternative to an investigation, she asked the Council to complete the following in settlement of Mr X’s complaint:

By 25 October 2022

a) Apologise to Mr X for the delay in responding to his complaint

b) Provide Mr X with a complaint response

c) Provide Mr X with a financial payment of £50 in recognition of the delays

17 October 2022