Report Date


Case Against

Cardiff Council


Planning and Building Control

Case Reference Number



Early resolution

Mr S complained that further to building works being completed in May 2021, he had contacted the Council’s Building Control department on several occasions but had not received a response.

The Ombudsman was concerned that Mr S had yet to receive a response to his concerns and had encountered significant delays. The Ombudsman therefore contacted the Council. As an alternative to an investigation, the Council agreed that within 30 working days of the Ombudsman’s decision letters, it would write to Mr S and apologise for the delays encountered along with an explanation. The Council also agreed that it would provide Mr S with a timeframe on the required works being carried out and a £125 time and trouble payment. The Ombudsman accepted this as a resolution to Mr S’ complaint.