Mr A complained that Bridgend County Borough Council failed to respond to the complaint that was referred to the Council by our office in June 2025.
The Ombudsman found that the Council failed to respond to the complaint raised which the Ombudsman said caused uncertainty and frustration for Mr A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 2 weeks, issue the complaint response which will include an apology and explanation for the delay and a £100 financial redress offer in recognition of the delays.