Mr X complained that North Wales Housing failed to respond to the concerns he raised at the end of 2024.
The Ombudsman found that the Housing Association failed to provide Mr X with a formal complaint response. The Ombudsman said this caused uncertainty and frustration for Mr X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Associations agreement to, within 3 weeks, provide a formal complaint response. The complaint response will include an apology and explanation for the delays, an update that the repairs will commence in 3 weeks and an offer of £100 financial redress in recognition of the delays.