Mr A complained about the communication provided by the Health Board about access to dental care and treatment.
The Ombudsman found that, although the Health Board had provided information to Mr A, this did not comprehensively detail the options available to him for dental care and treatment and any support available to access this. The Ombudsman contacted the Health Board, which agreed to undertake the following actions to resolve the complaint and as an alternative to a formal investigation.
The Ombudsman sought and gained the Health Board’s agreement to provide Mr A with information to clarify the current options available to him for dental care, including emergency treatment, and any support available to access this. The Health Board agreed to do this within 2 weeks.