Report Date


Case Against

Cardiff Council



Case Reference Number



Early resolution

Ms X complained about issues concerning the Council’s social services department’s involvement with her children. She said that the Council had not commissioned a stage 2 independent investigation to consider these matters.

The assessment found that Ms X had requested a stage 2 independent investigation. However, due to delays in the Council being able to appoint an investigator, the investigation was not pursued at that time. Ms X remained dissatisfied with the Council’s handling of her concerns and she had newer concerns that she wished to raise.

The Ombudsman sought and gained the Council’s agreement to commission a stage 2 independent investigation into all of Ms X’s concerns within 2 months.