Report Date


Case Against

Cardiff Council



Case Reference Number



Early resolution

Ms X complained about the standard of care provided to her niece, Ms Y, whilst in supported accommodation, prior to her death. She complained that the Council had not responded to her complaints.

The Council stated that the matter had been referred through its safeguarding process. It further stated that it had not dealt with Ms X’s complaint under the Social Services complaints process previously as the matter was being considered by the Coroner. Given that the Coroner’s Office had now confirmed that its investigation had closed, the Council agreed:

• To consider and respond to Ms X’s complaint under the statutory Social Services complaints procedure.

• A council officer will contact her to discuss the details of her complaint, in line with that procedure, within 10 working days of the date of this decision.