Noise and other nuisance issues
Mr S complained that despite raising concerns with Swansea Council about sound proofing and fireproofing his property, the Council failed to action the promised works within the timeframe provided.
The Ombudsman decided that the Council had informed Mr S of a timescale that it could not adhere to and it failed to provide updates. She said that this had caused a breakdown in communication and frustration to Mr S.
As an alternative to an investigation, the Ombudsman sought and gained the Council’s agreement to apologise to Mr S and provide him with a full update for the proposed timescales within 30 working days.