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Housing : Newport City Council

Report date





Early resolution

Case ref number


Report type

Early resolution

Relevant body

Newport City Council

Mr X complained about how he had been treated by, and the information he received from, the Council, which related to property bids. The Council had failed to recognise that his complaint directly related to the services it provided when it had been of the view that it fell outside of the corporate complaints process, as it related to shortlisting.

To resolve this complaint, the Ombudsman sought and obtained the Council’s agreement to consider this matter formally under its corporate complaints process and respond to Mr X’s concerns, within one month.