Report Date


Case Against

Newport City Council



Case Reference Number



Early resolution

Mr X complained about how he had been treated by, and the information he received from, the Council, which related to property bids. The Council had failed to recognise that his complaint directly related to the services it provided when it had been of the view that it fell outside of the corporate complaints process, as it related to shortlisting.

To resolve this complaint, the Ombudsman sought and obtained the Council’s agreement to consider this matter formally under its corporate complaints process and respond to Mr X’s concerns, within one month.