Miss X complained that Swansea Bay University Health Board had failed to respond to the complaint she made to it in March 2025.The Ombudsman found that there had been a delay in the Health Board responding to Miss X. The Ombudsman said this caused frustration to Miss X and decided to settle the complaint without an investigation. The Ombudsman sought and gained the Health Board’s agreement to apologise and explain the reasons for the delay and to issue its complaint response to Miss X within 4 weeks.
