Mrs A complained that the complaint response from Swansea Bay Health Board did not adequately address her concerns. Mrs A contacted the Health Board but had not received a further response.
The Ombudsman found that, although the Health Board had agreed to provide a further complaint response, it had not done so. Mrs A was inconvenienced by the delay, which had caused her frustration. The Ombudsman decided to settle the complaint without investigation.
The Health Board agreed to, within 4 weeks, provide Mrs A with a further complaint response together with a written apology for the delay.