Mr and Mrs A complained to Hywel Dda University Health Board regarding the treatment and care Mr A had received and how they had not had a complaint response.
The Ombudsman found that Mr A had complained to the Health Board 10 months ago and had still not received a formal complaint response. The Ombudsman said this caused a number of unanswered questions for both Mr and Mrs A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman gained the Health Board’s agreement to, within 6 weeks, provide the full complaint response, including an apology and an explanation as to why there was a delay.