Mr A complained that Swansea Bay University Health Board had failed to respond to his complaint regarding the treatment and care his late mother had received.
The Ombudsman found that Mr A had complained to the Health Board 11 months ago and had still not received a formal complaint response. The Ombudsman said this caused frustration to Mr A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise and explain the reasons for the delay, issue a full complaint response and offer a £100 redress payment to Mr A within 6 weeks.