Swansea Bay University Health Board
Ms A complained that Swansea Bay University Health Board had failed to respond to the complaint she made to it in March 2022.
The Ombudsman found that the Health Board had failed to respond to the complaint, had not proactively updated Ms A and had not managed her expectations. She said that this caused delays and frustration for Ms A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms A, pay her redress of £50, and to provide its complaint response to Ms A within 6 weeks.