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Health : Swansea Bay University Health Board

Report date





Early resolution

Case ref number


Report type

Early resolution

Relevant body

Swansea Bay University Health Board

Mr F complained that he was dissatisfied with Swansea Bay University Health Board’s response to his complaint about his mother’s inpatient care and treatment.

The Ombudsman found that there was a delay and miscommunication in the handling of Mr F’s complaint. The Health Board had not provided Mr F with a timeframe for conclusion of the case or its decision regarding redress.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr F and notify him of the timeframe for completion of his case within 10 working days, and to provide a final response within 4 months.