Miss A complained that Hywel Dda University Health Board failed to issue her a formal complaint response regarding the treatment and care her grandfather received.
The Ombudsman found that Miss A complained to the Health Board 8 months ago and had still not received a complaint response. The Ombudsman considered that this caused Miss A to have unanswered questions and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue a complaint response which includes the reasons and apologies for the delay to Miss A.