Upheld in whole or in part
Hywel Dda University Health Board
Mrs T complained that Hywel Dda University Health Board failed to provide a complaint response about the care and treatment provided to her late husband.
The Ombudsman decided that whilst the Health Board had provided updates, it had failed to provide a complaint response. She said that this caused frustration and uncertainty to Mrs T. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mrs T and issue a complaint response within 4 weeks.