Report Date


Case Against

Hywel Dda University Health Board



Case Reference Number



Early resolution

Ms A complained that Hywel Dda University Health Board had failed to respond to the complaint she submitted in January 2022.

The Ombudsman decided that there had been a significant delay by the Health Board to respond to Ms A’s complaint and this had caused inconvenience and frustration for Ms A. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms A and offer her a financial payment of £150 in recognition of the delays it had caused. The Health Board also agreed to issue Ms A with a complaint response within 2 weeks.