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Health : Hywel Dda University Health Board

Report date





Early resolution

Case ref number


Report type

Early resolution

Relevant body

Hywel Dda University Health Board

Mr X complained that the Health Board had failed to respond to his complaint about the Community Team Learning Disability Service, which he had made to it in February 2022.

The Health Board said there had been difficulties in locating the patient which had caused delays but did acknowledge there had been a lack of communication with Mr X. In settlement of the complaint the Health Board agreed to,

By 31 October 2022

a) Apologise to the complainant for the delay and lack of communication

b) Provide the complainant with a complaint response