Report Date


Case Against

Hywel Dda University Health Board



Case Reference Number



Early resolution

Mr X complained that the Health Board had failed to respond to his complaint about the Community Team Learning Disability Service, which he had made to it in February 2022.

The Health Board said there had been difficulties in locating the patient which had caused delays but did acknowledge there had been a lack of communication with Mr X. In settlement of the complaint the Health Board agreed to,

By 31 October 2022

a) Apologise to the complainant for the delay and lack of communication

b) Provide the complainant with a complaint response