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Health : Dental Practice in the Cwm Taf Morgannwg University Health Board area

Report date

10/02/2023

Subject

Health

Outcome

Upheld in whole or in part

Case ref number

202206685

Report type

Early resolution

Relevant body

Dental Practice in the Cwm Taf Morgannwg University Health Board area

Mrs A complained that a Dental Practice in the area of the
Cwm Taf Morgannwg University Health Board had failed to issue a complaint response to her in accordance with an agreement it had previously reached with the Ombudsman’s office (ref: 202204027).

The Ombudsman contacted the Practice and it agreed to provide a full apology to Mrs A for failing to respond to her complaint and failing to meet the Ombudsman’s deadline, pay Mrs A £50 redress, and provide its complaint response within 6 weeks.

The Ombudsman accepted the actions set out above as an alternative to issuing a Special Report.

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