Health : Dental Practice in the Cwm Taf Morgannwg University Health Board area
Report date
10/02/2023
Subject
Health
Outcome
Upheld in whole or in part
Case ref number
202206685
Report type
Early resolution
Relevant body
Dental Practice in the Cwm Taf Morgannwg University Health Board area
Mrs A complained that a Dental Practice in the area of the
Cwm Taf Morgannwg University Health Board had failed to issue a complaint response to her in accordance with an agreement it had previously reached with the Ombudsman’s office (ref: 202204027).
The Ombudsman contacted the Practice and it agreed to provide a full apology to Mrs A for failing to respond to her complaint and failing to meet the Ombudsman’s deadline, pay Mrs A £50 redress, and provide its complaint response within 6 weeks.
The Ombudsman accepted the actions set out above as an alternative to issuing a Special Report.