Cwm Taf Morgannwg University Health Board
Ms D complained that Cwm Taf Morgannwg University Health Board had failed to provide a complaint response to correspondence she sent to it in February 2022.
The Ombudsman found that the Health Board had acknowledged Ms D’s letter but had failed to respond to it. She said that this caused frustration for Ms D. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms D and respond to her letter within 6 weeks.