Report Date


Case Against

Cardiff and Vale University Health Board



Case Reference Number



Early resolution

Mrs X complained that the Health Board had not provided her with a response to the complaint she submitted to it 10months ago.

The Ombudsman decided that there had been a delay in the Health Board’s complaint response, which led Mrs X to contact the Ombudsman. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response and apologise for the delay. It also agreed to pay Mrs X redress of £250 in recognition of the time and trouble she had expended.