Report Date


Case Against

Cardiff and Vale University Health Board



Case Reference Number



Not Upheld

Mr X complained that the Health Board caused delay when it processed a referral from his GP to the All Wales Therapeutics and Toxicology Centre (“AWTTC”). He also complained there was a delay in providing him with the results of his Beta II Transferrin assay. The investigation found that the appointment arranged by the Health Board with the AWTTC fell within the 30-week waiting period it advised. The investigation further found: 1) that the Beta II Transferrin assay test was not arranged by the Health Board; 2) that the laboratory that provided the results of Mr X’s Beta II Transferrin assay did not fall under the responsibility of the Health Board; and 3) despite this, the Health Board chased the results and apologised to Mr X. The Ombudsman did not uphold the complaints. As no failings were identified, the Ombudsman did not make any recommendations regarding this complaint.