Report Date


Case Against

Cardiff and Vale University Health Board



Case Reference Number



Early resolution

Ms X complained that there was a delay in the Health Board responding to her complaint about the care and treatment received by her son in respect of his benign brain tumour.

The Ombudsman contacted the Health Board, and it agreed to provide a response to Ms X’s complaint by 27 October 2022. It also agreed to apologise to Ms X for the delay its response.

The Ombudsman considered this to be a sufficient resolution as an alternative to investigating the complaint.