Mrs A complained that the Health Board had failed to issue a complaint response to her in accordance with an agreement it had previously reached with the Ombudsman’s office (ref: 202204472). The complaint response should have been issued to Mrs A by 30 November 2022.
The Ombudsman contacted the Health Board and it agreed to complete the following actions within 6 weeks:
a) Apologise to Mrs A for the further delay in providing the complaint response.
b) Make a time and trouble payment of £100 to Mrs A in recognition of the further delay and having to re-contact the Ombudsman’s office.
c) Issue the complaint response.
The Ombudsman accepted the actions set out above as an alternative to issuing a Special Report.