Report Date


Case Against

Betsi Cadwaladr University Health Board



Case Reference Number



Early resolution

Miss X complained that she had not received a response from the Health Board following her complaint which she made to it in February 2022 about the failure to provide her with support for her mental health.

The Ombudsman found that the Health Board had failed to issue a complaint response. The Health Board agreed to complete the following in settlement of Miss X’s complaint by 10 October 2022, as an alternative to the Ombudsman investigating it:

a) Write to Miss X with an explanation and apology for the failure to log her concerns under its ‘Putting Things Right’ process

b) Issue its complaint response.