Report Date


Case Against

Aneurin Bevan University Health Board



Case Reference Number



Early resolution

Ms G complained that Aneurin Bevan University Health Board had failed to respond to the complaint she had made to it in May 2023.

The Ombudsman found that there was a delay in the Health Board responding to Ms G’s complaint, which the Ombudsman said caused frustration to Ms G. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms G for the delay and explain the reasons for it, and to offer a redress payment of £150 to Ms G, within 2 weeks. Additionally, the Health Board agreed to issue its complaint response to Ms G within 6 weeks.