Ms P complained that Aneurin Bevan University Health Board had failed to provide her with a response to the complaint she made in April 2022.
The Ombudsman decided that there had been a significant delay by the Health Board to respond to the complaint and this had caused inconvenience and frustration for Ms P. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms P and pay her redress of £100 in recognition of the delays. The Health Board also agreed to issue the complaint response within 4 weeks.