Upheld in whole or in part
Aneurin Bevan University Health Board
Mrs L complained that Aneurin Bevan University Health Board failed to provide a response to her concerns which she raised in August 2022.
The Ombudsman concluded that the Health Board had failed to act in accordance with its statutory complaint’s procedure. She said this caused frustration to Mrs L. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mrs L and issue a complaint response within 30 working days.