Mr X complained about the lack of communication and updates received from the Health Board concerning the care and treatment of his father.
The Ombudsman was concerned to note that the Health Board had not communicated with Mr X following a holding letter dated 29 November 2021.
To resolve this complaint, the Ombudsman sought and obtained the Health Board’s agreement to apologise for failing to communicate appropriately with Mr X during its investigation, to make a payment of £250 to Mr X in recognition of that failing and to provide monthly update letters to Mr X until a date for the Redress Panel hearing could be given.
