Report Date

27/02/2023

Case Against

A GP Practice in the area of Hywel Dda University Health Board

Subject

Health

Case Reference Number

202207467

Outcome

Early resolution

Ms L complained that despite raising concerns in June 2022, she had not received a response or resolution to her complaint.

The Ombudsman concluded that the Surgery failed to comply with its statutory complaint’s procedure, and said this caused frustration to Ms L.

As an alternative to an investigation, the Ombudsman sought and gained the Surgery’s agreement to write to Ms L and provide an apology and response within 30 working days.