Report Date


Case Against

A GP Practice in the area of Cardiff & Vale University Health Board



Case Reference Number



Not Upheld

Mr X was 78 years old, suffered with type 2 diabetes (on insulin), idiopathic pulmonary arterial hypertension, heart failure, previous lung and colon cancers, atrial fibrillation, and osteoarthritis. Mrs X complained about the treatment her late husband, Mr X, received from the family GP on 17 February 2021 and from the OOHGP on 21 February. On 9 February 2021 Mr X was administered the COVID-19 vaccination (“the vaccination”). Mrs X said that Mr X’s vaccination made him unwell and that both GPS ignored her concern about Mr X’s condition being because of the vaccination.
The Ombudsman found that concerns about the vaccination were not raised at the consultations. She also found that there was no indication that Mr X’s presentations were linked to the vaccination and that even had a link been suspected, it would not have influenced his management. The Ombudsman found that both consultations and treatments were to a reasonable standard. The complaint was not upheld.