Miss T complained that the Surgery had failed to respond to the complaint she submitted in May 2024.
The Ombudsman decided that there had been a significant delay by the Surgery to provide Miss T with a response. She said this had caused frustration and uncertainty for Miss T. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the agreement of the Surgery to provide Miss T with a written apology and explanation for the delays, £150 redress in recognition of the delays and to issue a complaint response within 2 weeks.