Select Your Language

Environment and Environmental Health : Isle of Anglesey County Council

Report date



Environment and Environmental Health


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Isle of Anglesey County Council

Mr E complained about the way the Isle of Anglesey County Council handled his complaint.

The Ombudsman decided that the Council had not informed Mr E that he had completed its complaints process and failed to address all elements of his complaint. She said this caused frustration and uncertainty to Mr E. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to apologise to Mr E, provide an explanation for the failure, offer to pay £50 redress and issue a Stage 2 complaint response which addresses Mr E’s outstanding concerns by 12 June 2023.