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Environment and Environmental Health : Cardiff Council

Report date



Environment and Environmental Health


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Cardiff Council

Mr X complained that the Council failed to take action concerning a neighbour feeding birds in the street.

The Ombudsman found that the Council received Mr X’s concerns, but did not record it as a complaint and consequently it was not investigated.

The Ombudsman sought and obtained the Council’s agreement to apologise to Mr X by the end of the current calendar month and to investigate the issues raised under its Corporate  Complaint Process.