Report Date


Case Against

Swansea Bay University Health Board



Case Reference Number



Early resolution

Mr A complained that he was not informed of his positive COVID-19 test or provided with appropriate discharge advice about self-isoaltion.

The Ombudsman was concerned that Swansea Bay University Health Board (“the Health Board”) could not satisfactorily evidence whether Mr A was informed about the positive test or provided with information and advice about the self-isolation period, in accordance with its ward policy at the time.

She sought and obtained the Health Board’s agreement to, within 1 month, provide Mr A with an apology and a payment of £750 in recognition of these failings. This action was accepted as an alternative to an investigation.