Report Date


Case Against

Cyngor Gwynedd


Council Tax

Case Reference Number



Early resolution

Mr L complained that Cyngor Gwynedd caused him unnecessary stress as a result of his Council Tax increase. He further complained that despite raising concerns with the Council, he had not received a formal response.

The Ombudsman decided that the Council had not acted in line with its statutory complaint procedure and there had been a significant delay in issuing Mr L with a formal response. She said this caused further frustration to Mr L.

As an alternative to an investigation, the Council agreed that it would provide Mr L with an apology and formal response within 30 working days.