Report Date


Case Against

Denbighshire County Council


Community Facilities. Recreation and Leisure

Case Reference Number



Early resolution

Mr X complained that the Council failed to issue a Stage Two complaint response to his complaint about its process of issuing Council allotment plots.

The Ombudsman contacted the Council, and it agreed to provide a Stage Two complaint response which should address all concerns raised in the original complaint as well as concerns raised about the Council’s complaint handling.

The Ombudsman considered this to be a sufficient resolution as an alternative to investigating the complaint.