Ms C complained about the assessment and treatment provided by an endometriosis nurse working for the Health Board. Specifically, the Ombudsman’s investigation considered whether an assessment and treatment plan by the endometriosis nurse, at an appointment on 14 May 2024, was clinically appropriate. The investigation also considered whether the information shared by the endometriosis nurse in the subsequent multi-disciplinary team (“MDT”) meeting was appropriate.
The Ombudsman found that an appropriate assessment was carried out on 14 May and that the treatment plan was also appropriate. The information shared at the MDT meeting on 7 October was also clinically appropriate. Whilst it was acknowledged that this was a distressing and difficult situation for Ms C, there was no evidence that this resulted from a service failure by the Health Board. The complaint was not upheld.
