Mr C complained about the care and treatment his wife, Mrs C, received from the Podiatry and Orthotics Department (‘the Podiatry Department’) and the Health Centre based within Betsi Cadwaladr University Health Board (‘the Health Board’). The investigation considered the following:
- Whether the assessment, diagnosis, advice and follow up care provided by the Podiatry Department in August 2023 was clinically appropriate.
- Whether the GP’s referral to the Podiatry Department on 27 July 2023 contained sufficient clinical information to enable it to assess the urgency of the referral appropriately.
- Whether the GP who attended Mrs C on 17 August 2023 took appropriate clinical action in response to her reported and observed symptoms.
The investigation found that the care provided to Mrs C by the Podiatry Department was appropriate. The GP’s referral to the Podiatry Department in July contained sufficient information to allow an appropriate assessment of its urgency and the GP that attended the home visit on 17 August took appropriate clinical action in response to Mrs C’s reported and observed symptoms. The complaint was not upheld.