Report Date


Case Against

A GP Surgery in the area of Hywel Dda University Health Board


Clinical treatment outside hospital; GP

Case Reference Number



Early resolution

Miss X complained that despite raising concerns with her GP Surgery in November 2021, it had not acted upon nor formally responded to her complaint.

The Ombudsman contacted the GP Surgery, and it agreed to apologise for not acting on the concerns raised within a timely manner and issue a formal written response within 30 working days of the Ombudsman’s decision.

The Ombudsman accepted this as a sufficient resolution of Miss X’s complaint.