Mr B complained, via an advocate, about a lack of complaint responses and about various aspects of the care and treatment provided to his wife, Mrs B, by a GP Practice in the Hywel Dda University Health Board area.
The Ombudsman considered that Mr B had not had a full response to his complaints made in January and July 2025, which was an injustice. The Ombudsman contacted the Practice, which agreed to undertake the following actions to resolve the complaint.
The Practice agreed that within 4 weeks, and in line with the Putting Things Right arrangements, it would investigate and respond fully and clearly to the concerns Mr B raised about it, with explanations of findings and outcomes set out in a manner appropriate for a layperson. The Ombudsman therefore decided to settle the complaint without investigation.